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United Airlines Changes Policies Following Airplane Incident

United Airlines Changes Policies Following Airplane Incident

United Airlines just announced that they are changing their customer policies following the recent airplane incident that turned violent.

The changes stem from 69-year-old doctor David Dao being forcefully removed from a plane to accommodate for airline personnel.

According to TMZ, United now says that they will no longer bump passengers that have already been seated in order to accommodate airline employees.

The airline also explained that crews traveling on the airline must be “booked at least 60 minutes prior to departure.”

Several internal emails at the company also offered apologies for the situation, saying, “No one should ever be mistreated this way…The world saw us in a bad moment.”

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Posted to: United

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  • j b

    Probably too little too late. Even discount plane tickets can’t save them from bankruptcy now.

  • Madsxx

    That’s a policy most airlines have in place. It’s pretty much common sense. But it’s far too late for United. Idiots.

  • Phil the Donahue

    Lol. We stopped flying ual years ago cause they’ve sucked for years

  • namers

    Yup. Can’t remember the last time, maybe 20 years?

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  • Casey C

    it wasn’t just the treatment that had people pissed, it was the smug sttements, how they were totally in the right, the claims they made that he was ‘denied boarding’ when he had a boarding pass and was in his seat as that is someone who has damn well boarded – and their tone deaf statments. they only apologised becauses no doubt their very expensive PR firm read the riot act. e d

  • Cruizin1960

    Changes need to be made on the federal level because UAL could change this back as soon as consumer attention is elsewhere. NO MORE OVERBOOKING. You fail to show up — you lose your money. Buy trip insurance if you want to cover yourself for last minute changes. Consumers should be able to cancel their flight up to a specific window…say 48 hours…after that, the airline gets paid. STOP the charging for everything. It’s one thing to charge for food…but quite another to charge for checked bags. Seriously…who goes on vacation without luggage? Perhaps airlines need to sell Business Travel tickets and Vacation/Excursion tickets. This is one of the reasons SW is so popular…no luggage fees. There are even airlines who charge for carry ons.

  • Jaye

    They only did this because ‘the world’ saw them and they lost money. They will continue to lobby AGAINST passengers’ rights which they have done to the tune of almost 50 million dollars at the federal and state levels. These corporations don’t care about the passengers, they care about money. Politicians are getting their campaign coffers filled while serving these corporations and relieving the public of their rights.

  • shoes4life

    Never have flown on United because their airfares are way higher than AA or Delta. So, this little incident will continue to keep me from flying on their airline.

  • Phil the Donahue

    You’re right. It was about 15 years or so for me. They just got mean or something. To be fair though, I was bumped from Business Class to Coach on British Airways. They didn’t give me the money for my Business Class ticket at all. They gave a $400 voucher. They sell their Business Class tickets twice and then whomever gets on the flight journey first wins the Business Seat. I was flying from London -Los Angeles. The Guy who got my seat was flying from Spain to London to Los Angeles so he checked in first. The entire first row of coach was made up of 6 bumped business class people. How jacked is that???

  • FrankDLaw

    It’s over for United…Chapter 11 beckons!

  • suzybel

    Should not have happened in the first place. Too late for trying to fix the dirty deed, your name is mud, United.