Jeffree Star Addresses 'Ribbon Fiber' Issue With 'Conspiracy' Palette

Jeffree Star is assuring customers after concern arose on social media regarding his Conspiracy makeup collection with Shane Dawson.

After a post went viral of a customer pulling a fiber out of their product, Jeffree addressed the concern with a series of posts on Friday (November 22) outlining the exact issue.

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“Hey everyone, it’s come to our attention that a few dozen people out of 1.1 million palettes produced, have a few ribbon fibers embedded in their products. The lab has done a full investigation & we found the issue. I pride myself on quality and fully apologize for this error 💯,” he wrote.

“Here is a clip from the lab of how we press the eyeshadows. Moving forward my manufacturer will make sure this never happens again and have put in place several precautions and steps to avoid the ribbon issue. You all know how serious I take my company, thank you for listening ⭐️,” he went on to write.

“Anyone that has ANY product issues with any JSC product, my customer service team is available Monday to Friday 💯 Palettes that were effected, we have sent out new ones and also given a full refund because that does not reflect how my brand should be represented.”

On Instagram, Jeffree also called out comparisons to Jaclyn Hill‘s faulty lipstick launch, saying that his company’s own situation should not be compared because of the way it’s being handled.

He also said of the 1.1 million palettes shipped out, customer care only received 35 complaints.

See Jeffree Star‘s posts inside…